Terms and
Conditions

1.1 You confirm that you are at least 18 years of age and competent to contract under the Indian Contract Act, 1872.

1.2 If acting on behalf of an entity, you warrant that you have the legal authority to bind such entity.

1.3 Use of our services constitutes explicit consent under the DPDP Act, 2023 for lawful data processing.

1.4 These Terms may be updated from time to time. Continued use of our services after changes constitutes acceptance of the revised Terms.

2.1 Arouza Techlabs provides professional IT services including Web/App development, AI solutions, Software Testing, and UI/UX design.

• Web & Mobile application development
• Software testing (manual & automation)
• Artificial Intelligence & Machine Learning
• Staffing & resource augmentation

2.2 Services are delivered strictly based on written proposals and Statements of Work (SOW).

2.3 Any additional work outside the agreed scope shall be treated as a Change Request and may incur additional fees and timelines.

3.1 The Client shall provide accurate information, ensure ownership for shared materials, and provide timely feedback.

3.3 The Client shall be responsible for obtaining all necessary licenses, consents, and approvals required for the project.

4.1 Payments shall be made strictly as per invoice terms. All fees are exclusive of GST unless specified.

4.2 Failure to pay invoices may result in suspension of services or legal recovery proceedings.

4.3 Late payments may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.

5.1 General Rule

All payments are non-refundable, as services fall under non-returnable professional services under the Consumer Protection Act, 2019.

5.2 Eligible Scenarios

Refunds are only considered if work has not commenced and requested within 48 hours. Approved refunds are processed within 7–14 business days.

5.3 Cancellation by Client

Cancellations must be communicated in writing. Work completed up to the date of cancellation shall be billed and payable.

6.1 Until full payment, all IP remains with Arouza Techlabs.

6.2 Upon full settlement, ownership transfers to the Client, excluding pre-built frameworks and internal tools.

6.3 Arouza Techlabs retains the right to use generic knowledge, skills, and non-confidential components for other projects.

7.1 Both parties agree to maintain confidentiality of business strategies and technical data. Breach may result in legal action under the IT Act, 2000.

7.2 Confidentiality obligations survive termination of this Agreement for a period of three (3) years.

8.1 Personal data is processed lawfully under the DPDP Act. Users have rights to access, correction, and erasure.

8.2 We implement reasonable technical and organizational measures to protect personal data against unauthorized access.

9.1 You agree not to use our services to:

• Violate any applicable law or regulation.
• Infringe the intellectual property of any third party.
• Transmit malware, spam, or harmful code.
• Engage in unauthorized access or data scraping.
• Host or distribute illegal, abusive, or defamatory content.

9.2 We reserve the right to suspend or terminate services for violations of this policy.

10.1 Our services may integrate with or link to third-party platforms. We are not responsible for their content or practices.

10.2 Use of third-party services is subject to their own terms and privacy policies.

11.1 We may suspend or terminate access to our services immediately for breach of these Terms, non-payment, or illegal activity.

11.2 Either party may terminate a project with 30 days' written notice, subject to payment for work completed.

12.1 Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, war, or government actions.

13.1 You agree to indemnify and hold harmless Arouza Techlabs against claims arising from your breach of these Terms or misuse of our services.

14.1 Services are provided “as is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

14.2 We do not warrant that services will be uninterrupted or error-free.

15.1 Maximum liability shall not exceed the fees paid for the specific service provided.

15.2 In no event shall we be liable for indirect, incidental, or consequential damages.

16.1 We may update these Terms at any time. Material changes will be notified via email or a prominent notice on our website.

16.2 Continued use of services after changes constitutes acceptance.

17.1 If any provision is found unenforceable, the remaining provisions shall remain in full force.

17.2 Failure to enforce any right does not constitute a waiver of that right.

18.1 You may not assign these Terms without our prior written consent. We may assign our rights to affiliates or successors.

19.1 These Terms, together with any SOW or proposal, constitute the entire agreement between the parties.

20.1 Post-delivery support is provided as per the agreed support plan. Unless otherwise stated, support is limited to bug fixes for 30 days.

20.2 Ongoing maintenance, updates, and enhancements may require a separate agreement.

21.1 Where applicable, SLAs define uptime, response times, and resolution targets. SLA credits are the sole remedy for SLA breaches.

22.1 All changes to scope, timelines, or deliverables must be documented and approved via a Change Request form.

23.1 During the term and for 12 months thereafter, you agree not to solicit our employees or contractors without written consent.

24.1 We may reference your company name and logo in our portfolio and marketing materials unless you opt out in writing.

25.1 Parties shall attempt to resolve disputes amicably. Unresolved disputes shall be subject to arbitration in Bangalore, India, under the Arbitration and Conciliation Act, 1996.

26.1 All notices shall be in writing and sent to the email addresses provided by each party. Notices are deemed received 24 hours after sending.

27.1 Provisions relating to confidentiality, IP, indemnification, limitation of liability, and governing law survive termination.

28.1 Both parties shall comply with all applicable laws, including anti-corruption, export control, and data protection regulations.

29.1 We strictly prohibit bribery and corruption. You agree not to offer or accept improper payments in connection with our services.

30.1 You agree to comply with all applicable export control laws and not to use our services for prohibited purposes.

31.1 Any feedback you provide may be used by us without obligation or compensation.

32.1 Beta services are provided “as is” and may be discontinued or changed without notice.

33.1 While we take reasonable backups, the Client is responsible for maintaining independent backups of critical data.

34.1 Upon reasonable notice, we may audit your use of our services to ensure compliance with these Terms.

35.1 We may engage subcontractors to perform portions of the services, provided they are bound by confidentiality obligations.

36.1 We maintain commercially reasonable insurance coverage. Details are available upon request.

37.1 We strive to make our services accessible. Please contact us if you encounter accessibility barriers.

38.1 You consent to receive communications from us electronically, including emails and website notices.

39.1 Nothing in these Terms creates a partnership, joint venture, or employment relationship between the parties.

This Agreement is governed by Indian Law. Jurisdiction lies exclusively with courts in India.

For any inquiries regarding these terms, please contact our team at: